MTN Nigeria announced the closure of all its shops and service centers nationwide on Tuesday, July 30, 2024, in response to customer outrage over the disconnection of SIM cards linked to discrepancies in the National Identification Number (NIN) and SIM registration. The company communicated this decision via a notice on its official X account, urging customers to utilize its digital channels for support......Read The Full Article>>.....Read The Full Article>>
The closure follows significant unrest among subscribers after many found their lines barred on Sunday. A viral video captured a mob vandalizing an MTN office in FESTAC Town, Lagos, as frustrated customers reacted to the service disruptions. The Nigerian Communications Commission (NCC) had previously directed all mobile network operators to restore disconnected users, and reports indicate that MTN, among others, is beginning to comply with this directive.
In addition to the unrest in Lagos, similar incidents were reported at MTN locations in other states, where angry customers protested the sudden blocking of their SIM cards. The NCC has emphasized the need for consumers to link their NINs to their SIMs, extending the deadline to facilitate this process amid ongoing tensions.