The retail subsidiary of the Nigerian National Petroleum Company Limited has vowed to deal with the pump attendant in one of NNPC filling stations that is allegedly using using lubricants Incentives to sell Premium Motor Spirit also known as petrol......See Full Story>>.....See Full Story>>
The NNPC Retail Limited said in a statement on Sunday that its attention has been drawn to a recent video clip making rounds on social media (X to be precise) concerning a fuel pump attendant in one of NNPC filling stations.
In the said video, customers were coerced to purchase lubricants or engine oil as a prerequisite for purchasing or dispensing Premium Motor Spirit (PMS), also known as petrol.
Still in the video, the attendant alleged that this was a directive from NNPC Retail Management.
But reacting to the development, the Chief Corporate Communications Officer, NNPC Ltd, Olufemi Soneye, said there was no such instructions from the management of the NNPCL.
“NNPC Retail wishes to state unequivocally that the allegation is entirely false and does not represent the Company’s Customer Service Charter.
“At all NNPC Retail filling stations, customers are not obligated to purchase lubricants or engine oil or other products as a precursor to buying PMS (petrol),” the statement added.
Speaking further on the incident, the Managing Director of NNPC Retail Ltd, Mr. Huub Stokman said: “We are dedicated to providing clear, transparent and quality service to all our customers, guaranteeing that their needs are met without any recourse to unnecessary and unscrupulous conditionalities.”
The Company urged public tobdisregard the information in its entirety and report any such occurrences to the appropriate authority.
Soneye said in the statement that the NNPC Retail Limited has launched an investigation into the unfortunate incident and assured that appropriate disciplinary action will be taken against the culprits.